Co-Managed & White-Label

The Invisible Partner Model

Back-end delivery infrastructure your MSP can depend on — with zero client-facing presence, full brand transparency, and contractual non-solicitation by default.

Delivery Architecture

How the White-Label Model Works

From first ticket to monthly reporting, every touchpoint is designed to be invisible to your end clients and frictionless for your operations team.

01
Engagement Setup
NDA executed. You grant BAY IT read/write access to your PSA and RMM under a dedicated technician account bearing your company name.
02
Stack Alignment
BAY IT resources complete your tool onboarding, documentation review, and client environment briefing before touching a single ticket.
03
Branded Delivery
Tickets, notes, and client communications are written in your voice. No BAY IT branding appears anywhere in client-visible channels.
04
SLA Accountability
Weekly utilization reports and SLA performance metrics delivered to your operations manager. You own the data; we own the execution.
Client Protection Framework

Your Clients Stay Yours. Structurally.

MSP owners' primary concern with outsourced resources is channel conflict — the risk that an external partner will develop a direct relationship with your end clients. BAY IT eliminates this risk contractually, operationally, and structurally.

This isn't a gentleman's agreement. It is enforced through engagement contract terms, access control policies, and operational procedures reviewed at every partner onboarding.

Non-Solicitation Clause: Binding on all BAY IT resources — no direct outreach to your end clients, current or former.
Confidentiality by Default: Full NDA included in every partner engagement agreement — no separate request required.
Access Controls: BAY IT operates only within your designated PSA accounts. No independent client contact channels are maintained.
Audit Trail: All activity logged within your PSA. Your delivery manager can audit every ticket, note, and time entry at any time.

Partner-First Engagement

You are our client. Your end users are your clients. This hierarchy is non-negotiable and built into every operational procedure.

Silent Partner Guarantee

“BAY IT will not solicit, market to, or maintain independent contact with any end client introduced through a partner engagement, for the duration of the partnership and for 24 months following its conclusion.”

Resource Estimator

Scope Your Monthly Resource Stack

Estimate your monthly partnership investment by selecting the resource mix you need. All figures represent indicative seat rates — formal pricing provided in proposal.

L1 NOC / Helpdesk Seats
End-user support, ticket intake, basic triage
0
L2 Technical Analyst Seats
RMM monitoring, escalation triage, patch management
0
L3 Project Engineer Seats
Azure, Intune, identity, and infrastructure projects
0
SOC Analyst Seats
Security monitoring, alert triage, incident escalation
0
vCISO Retainer (Part-Time)
Compliance advisory, risk assessments, board reporting
0
Estimated Monthly Investment
—
Indicative only · Formal proposal provided post-discovery · USD
Request Formal Proposal
Seat rates shown are indicative monthly minimums. Volume discounts apply at 3+ seats per tier. Pricing is confirmed in writing following a 30-minute partner discovery call.
Ideal Partner Profile

Who This Model Is Built For

BAY IT is not a general staffing marketplace. The white-label model is structured for MSPs at a specific growth stage.

Strong Fit
MSPs with 50–2,000 managed endpoints

Established client base, consistent MRR, scaling faster than hiring allows.

MSPs entering security/compliance verticals

Winning regulated clients (healthcare, legal, finance) but lacking internal compliance depth.

MSPs covering US, UK, or Middle East clients

Need timezone continuity beyond their local team without building a second office.

MSPs on ConnectWise, Halo, Kaseya, or Autotask

No tool training required. BAY IT resources are already certified on your stack.

Not a Fit
Break-fix or project-only shops

The white-label model requires a recurring managed services engagement structure.

Firms seeking T&M hourly contractors

BAY IT operates on monthly seat pricing. Hourly T&M is not available in this model.

Consumer or residential IT providers

All resource training is enterprise-focused. B2C consumer support is out of scope.

Ready to Add Invisible Capacity?

Submit a partner inquiry. We'll confirm fit, scope resources, and have an onboarding timeline to you within 48 hours.

Submit Partner InquiryView Onboarding Process